At Adila, our relationship with you doesn’t end once your installation is complete—it’s just the beginning. We understand that even the most reliable technology requires expert oversight, and that true peace of mind comes from knowing that a dedicated team is always here to support you, whenever you need us.
Our Commitment to You
Your smart home is a significant investment in your comfort, convenience, and security. Our mission is to protect that investment. We design and install systems for longevity and reliability, but our dedicated aftercare service ensures they perform flawlessly year after year, giving you the uninterrupted experience you deserve.
24/7 Emergency Support For critical issues that just can’t wait, our support services provide round-the-clock access to ensure your home remains safe and functional.
Dedicated Client Support Line As an aftercare client, you will have access to a dedicated contact number, connecting you directly to our support team for prioritised, expert assistance.
Expert On-Site & Remote Assistance Our team of trained engineers can resolve many issues remotely for a swift resolution. For everything else, we provide prompt on-site call-outs to get your systems running perfectly again.
Proactive System Monitoring For the ultimate peace of mind, our advanced monitoring services can often detect and resolve potential issues before you are even aware of them, ensuring your system is always optimised.
Tailored Support Agreements & SLAs We understand that every client’s needs are different. We offer a range of customisable support packages, from annual preventative maintenance to comprehensive 24/7 coverage with guaranteed response times (SLAs).
We specialise in system takeovers. If you have an existing smart home system that is unreliable, unsupported, or was poorly installed, our team can help. We will conduct a full audit of your current setup and provide a clear, professional pathway to stabilise, upgrade, and support it going forward.
Secure Your Peace of Mind
To discuss a new support agreement for your Adila system or to learn more about our system takeover service, please get in touch. Our team is ready to build the perfect aftercare plan for you.
If you need out of hours or emergency support please call the dedicated number that was provided in your welcome pack. Alternatively call the number main office number below or complete the form.
